• Order processing: within 24 hours of payment.
• Delivery: 8–16 days from purchase, with tracking the whole way.
• Where we ship: United States only, for now.

During the peak autumn and holiday seasons, the postal corridors can grow crowded, so we always recommend ordering early.

• Orders of $30 or more: free standard shipping, tracked.
• Orders under $30: $3.99 standard shipping, tracked.

The Pair (2 lanterns) always ships free.

We believe in being straightforward with you. Hearth & Haunt is a small, independent shop, not a corporation with local mega-warehouses. Our lanterns are produced by a manufacturing partner overseas and shipped directly to you.

Skipping domestic warehousing is what lets us keep prices fair. It also means your parcel travels internationally before your local postal service delivers it. Good things, especially ghostly companions, require a little patience.

Halloween: to have your ghost keeping watch over your library by Halloween night, place your order on or before October 10.

Christmas & winter holidays: for gifts, we recommend ordering by December 5.

Orders placed after these dates are welcome and will still arrive for the long winter reading season, but we can't guarantee delivery before the holiday itself.

Usually not. Once your parcel ships, it enters an international transit phase where scans can go quiet for a few days while it crosses borders and export hubs.

You can check your parcel's progress anytime on our Track Your Order page. If your tracking hasn't updated for more than 5 days, or your order hasn't arrived within 16 days, email us at hello@hearthandhaunt.com and we'll look into it right away.

Even spirits can have a rough journey. If your lantern arrives damaged, or tracking shows it has vanished into the ether, email us at hello@hearthandhaunt.com with your order number (and a photo for damaged items).

We'll make it right with a replacement or a refund, at no additional charge to you.

Yes, as long as your order hasn't shipped yet. Email us as soon as possible at hello@hearthandhaunt.com and we'll update or cancel it.